Employer: Razorfish

Project Type: Responsive Site Redesign

Project Description: For this project I worked as an Information Architect on the Citibank® account, working on a large multidisciplinary team on a wide range of projects, most recently a fully responsive site redesign for their Retail Services division. The responsive redesign project is a multimillion dollar 2+ year engagement. My responsibilities on this account include user research, competitive analysis, reviewing business and functional requirements, user flows, annotated wireframes, and QA of final code deliverables. I have been able to work closely with all disciplines on this project to collaborate and build an exceptional product for our client.

Project Challenges: The redesign project is such a large undertaking it was broken into multiple iterations to break the workload into manageable pieces for all teams. One of the biggest challenges has been maintaining multiple projects that are in different stages of design and development. Also, this project is very complex so I have worked closely with our Functional Analyst to make sure we are incorporating all of the business and functional requirements to create a flawless experience.

Employer: Catapult Systems

Project Type: Custom Application

Project Description: For this project I worked as a UX Consultant, working closely with the Texas Department of State Health Services to create a system to manage client accounts, applications and services provided for patients receiving state funded medical assistance. The DSHS maintains multiple assistance programs and was hoping to consolidate four of their programs and their outdated systems into one streamlined system to reduce training time, call center requests and reduce costs.

My responsibilities on this project included a heuristic evaluation of the 3 existing systems, interviews and persona development, wireframes and creation of the final design. The heuristic evaluation included a 2 day on-site with the head of the assistance program at the DSHS to walk me through their systems to protect their patients private information. I then conducted a total of 12 interviews, interviewing 3 users from each program, to get a wide variety of responses to then be able to create an informed persona for each program. As I created the wireframes and final designs, I worked closely with the DSHS to make sure I was creating a system to meet the needs of all of the users while incorporating the requirements of all 4 programs.

Project Challenges: I encountered three main challenges while working on this project, consolidating the multiple systems with different program needs into one, working within the limitations of the technology they were using to build the system, and a very tight 80 hour time frame. Completing this project given all those constraints made this one of the most rewarding projects I have worked on.

Employer: Appiction

Project Type: Mobile App- iPhone

Project Description: For this project I worked as a UX Designer on the mobile application Live OCD Free. This is an interactive application designed to guide users through the only evidence-based treatment, Exposure and Response Prevention (ERP), for Obsessive Compulsive Disorder. I worked alongside Kristen Mulcahy, Ph.D,  creator of the application and practicing therapist, to understand the treatment process for OCD. This tool gives people of all ages with OCD an affordable treatment plan that they can work on outside of an office setting. We worked to create a version of the application for both adults and children, providing them multiple tools to help work through their disorder on their own or alongside treatment with the supervision of a therapist. My responsibilities on this project included creation of the overall approach, screen flows and annotated wireframes.

This application was featured on Mashable and ABC News.

Project Challenges: The biggest challenge with this project was converting an in-person therapeutic treatment plan to an application based approach that a user can complete without a therapist. To work through this challenge, I was able to work closely with Dr. Mulcahy to understand the treatment process and do extensive user research to understand both the disorder and treatment options.

Employer: Catapult Systems

Project Type: Mobile Website

Project Description: For this project I worked as a UX Consultant for Colorado Springs Utilities to create a mobile website in conjunction with a desktop site redesign. My responsibilities on this project included creation of a screen flow, wireframes, a clickable HTML prototype in Axure and final designs.

Project Challenges: The biggest challenge with this project was managing and organizing the large amount of content that was on the legacy site. I worked along side the design team for the desktop redesign to document all the content and create a clean and logical reorganization of that content.